Privacy Policy

Updated Aug 2024

A. Introduction to Hitachi High-Tech Privacy Terms and Conditions

Hitachi High-Tech (Singapore) Pte. Ltd. (hereinafter referred to as “HTS”) handles various information, including technical information and information provided by our business partners such as customers and suppliers.

HTS put in place rules for the collection, use and disclosure of personal data by HTS and/or its parent and related companies. HTS will strive to protect personal data based on this HTS Privacy Terms and conditions and in accordance with the Singapore Personal Data Protection Act 2012 (hereinafter referred to as “the PDPA”) and all applicable PDPA advisory guidelines.

By using this website, you acknowledge that you have read and understood this HTS Privacy T&C and agree to the collection, use or disclosure of any personal data submitted by you to us, as described in this HTS Privacy T &C”) . If you do not agree, please do not submit any personal data to us. Please also do not submit personal data of other individuals to us unless you have obtained their express consent for you to do so. We shall be entitled to assume that you have duly obtained such consent if you submit personal data of other individuals to us

If you are under the age of 13, please do not submit any personal data to us.

B. HTS’s Privacy T & C

HTS will make sure that employees recognize the importance of personal data protection and will establish rules for personal data management to appropriately use and protect personal data. These rules will be maintained and improved continually.

HTS will handle your personal data appropriately by establishing a management system for personal data protection for its various business lines. HTS will not use such personal data for purposes other than the original purpose for which it was collected and in accordance with the PDPA and other applicable law.

To ensure the integrity and safety of personal data, HTS implemented various measures such as managing access to personal data, restricting the means for transporting personal data outside the company and preventing unauthorised access, and strive to prevent the leakage, loss or destruction of personal data. In addition, should any problems regarding personal data safety measures be found, HTS will identify the cause and take immediate corrective measures.

HTS will follow the PDPA and will use reasonable endeavours to follow best practices for the collection, use and disclosure of personal data.

Whenever you make a request to access or correct your personal data or withdraw your consent to us using your own personal data, HTS will respond with sincerity, respecting your rights in relation to that personal data in accordance with the PDPA.

C. Personal Data

HTS protects and manages personal data with reasonable endeavours based on this HTS Privacy T&C . “Personal data” applies to any Data, whether true or not, about an individual who can be identified (i) from that Data; or (ii) from that Data and other information to which HTS has or is likely to have access, including Data in our records as may be updated from time to time. Examples of Personal Data may include full name, NRIC/FIN/passport number, photograph or video image of an individual, mobile telephone number, personal email address, thumbprint, and any combination of Data which may be used to identify an individual.

The provisions of this HTS Privacy T&C do not apply to “business contact information” as defined in the PDPA, which includes an individual’s name, position name or title, business telephone number, business address, business e-mail address or business fax number and any other similar information about an individual, not provided by the individual solely for personal purposes.

D. Collection, Usage and Retention of Personal Data

1. In relation to HTS’s business and operational activities, HTS will collect, use or disclose personal data for the purpose of responding to your inquiry and reporting and/or channelling to its parent company, HTS’s related companies and/or other Hitachi group companies, about your inquiry. HTS may also collect, use and disclose your personal data for the following purposes (“Purposes”):
   1. Execution of a contract concluded between HTS, HTS’s parent or related companies or other Hitachi group companies and a business partner;
   2. Contacts for business negotiations and meetings with a business partner;
   3. Delivery of after-sales service on products, and sending of information on events and new products;
   4. Marketing purpose such as sending emails, promotions and other marketing materials relating to products and offerings by HTS, HTS’ parent or related companies or other Hitachi group companies;
   5. Execution of business, including system development, operation and maintenance, entrusted by a business partner;
   6. Response to various inquiries from a business partner;
   7. Analysis based on questionnaires to improve products and services; and
   8. Provision of personal data to HTS’s parent or related companies or other Hitachi group companies in case of co-operation with them.
2. HTS will not retain any personal data provided by you or automatically collected by us any longer than reasonably necessary for Purposes and other valid business or legal purposes.

E. Disclosure of Personal Data

1. HTS may disclose, in accordance with the PDPA and other applicable law, your personal data to HTS’s parent and related companies and other Hitachi group companies in order to achieve the Purposes. HTS may further disclose, in accordance with the PDPA and other applicable law, relevant personal data to certain third parties in connection with the provision of any product, item or service to HTS including any outsourcing services and telecommunication services.
   In addition, if necessary and in accordance with the PDPA and other applicable law, HTS may disclose personal data to our auditors and other outside professional advisers and to other parties that provide products or services to us, such as business process outsourcing providers, telecommunication and IT systems providers and consulting firms.
2. Where the processing of personal data is delegated to a third party data processor, such as those listed above, HTS will delegate such processing in writing, will choose a data processor that provides sufficient guarantees with respect to technical and organizational security measures governing the relevant processing and will ensure that the processor acts on our behalf and under our instructions. In addition, HTS will impose in writing appropriate data protection and information security requirements on such third-party data processors.
3. International Transfers of Personal Data
   HTS may, in connection with the purposes set out in Section E paragraphs 1 and 2 above, transmit personal data to other members of the Hitachi group or to other third parties, located in Japan or other jurisdictions where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction. HTS will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this HTS Privacy T&C and the PDPA.
4. Additional Disclosures of Personal Data
   Personal data also may be disclosed, where permitted by the PDPA and other applicable law, to protect your vital interests, to protect the legitimate interests of HTS (unless this would prejudice your rights and freedoms or interests), to comply with any notice, order, directive, summons, subpoena or other forms of request from any judicial, administrative or regulatory body, any government or public or government agency, any instrumentality or authority or any domestic or foreign tax, revenue, fiscal or monetary authority or agency, or in HTS’s judgment to comply with applicable law. The recipients of these disclosures may be located in Japan or other countries where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction, and in such cases, HTS will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this HTS Privacy T&C and the PDPA.

F. Cookies and web beacons

HTS may use cookies and web beacons (also known as clear GIFs) to enhance your experience of our website. Cookies are pieces of information that we place on your computer to help us accurately understand how many consumers are visiting the site, how often they visit, and what content they are most interested in. Cookies and clear GIFs let HTS know how many people are coming to the site, how frequently, and how they are using the site, allowing us to make updates to content and improve navigation as appropriate.

You may refuse to accept cookies and web beacons by changing the settings of your web browser. However, do note that your usage of our website may be affected if you disable cookies and web beacons.

G. Making Access/Correction Requests

You may at any time:

1. request access to your personal data and how it has been used/disclosed within the last year; or
2. request for correction of your personal data.

Please note that we may charge you a reasonable fee to cover the costs of responding to your data access request.

Please see Section H below should you wish to make an access or correction request.

H. Inquiries

If you have other questions about this Website or how HTS collects, uses and discloses your personal data, including how you can make access and correction requests, please contact us using the following “Inquiry Form”.

If you submit to us any inquiry or opinion, we would like you to carefully read and agree to the terms stipulated in this document, otherwise please note that we may not answer the inquiry.

I. Withdrawal of consent

Requests for withdrawal of consent for HTS to collect, use and disclose your personal data as described in this HTS Privacy T&C should be made via mail to HTS’s data protection officer at the following address:

Data Protection Officer
Hitachi High-Tech (Singapore) Pte. Ltd.
7 Tampines Grande, #05-01, Singapore 528736.

J. Miscellaneous Provisions

This HTS Privacy T&C may be updated from time to time to reflect changes and/or developments in data protection laws, regulations, guidelines, codes and industry practices and other applicable law. Revisions to this HTS Privacy T&C will be published on this website.